DirectDonate

Donations by phone. Any hour, no staff on the line.

DirectDonate by Phone answers your donation line around the clock, takes the gift, and charges it through your own merchant account. Your donors need a phone. Nothing else.

Get more information
Sample call
  1. Thank you for calling the Eastside Bikur Cholim's 24hr donation hotline. To contribute, press 1. For more information about our organization, press 2.
  2. 1Caller presses 1
  3. To give $18, press 1. To give $36, press 2. For any other amount, press 3.
  4. 1Caller presses 1
  5. Please enter your card number, then press pound.
  6. Caller enters card
  7. Thank you. Your transaction has been processed successfully.
  8. $18 charged via your merchant account. Your back office has been notified.

A real gift in under two minutes.

  1. The donor calls the hotline. Each campaign has its own number, and you can run several campaigns at once.

  2. They hear your greeting. Record it in your own voice, or type it and a natural voice reads it.

  3. They choose an amount and enter their card on the keypad.

  4. The gift is charged to your merchant account, and your team is notified.

Open amount, or a menu.

Standard
The donor keys in any amount. The simplest way to run a general appeal.
Menu
Up to nine preset amounts: To give $18, press 1. Add an any amount option if you want one. Suggested amounts lift the average gift, and they're perfect for tickets, dues and set pledges.

Make the bigger gift affordable.

Let donors pay in full or split the total into monthly payments, up to a limit you set. Or offer a fixed plan, like $50 a month for 10 months.

Monthly payments run as scheduled subscriptions in your own processor, so they keep coming in without anyone picking up the phone again.

$50 a month for 10 months

Keep the full gift. Know who called.

Fee recovery

Optionally ask donors to cover the processing fee. Most say yes, and you keep 100% of the gift.

Caller details, filled in

DirectDonate by Phone looks up the caller's number and fills in their name and address where available. Donors don't have to spell anything out.

Run it yourself.

Change a greeting, launch a campaign or update your amounts, all from your portal, without calling us.

  • Live dashboard of gifts and calls
  • Reports and exports: transactions and donors to Excel, CSV or PDF
  • Hear every message: each gift links to the donor's recorded dedication and any voicemail
  • Email alerts for every gift, plus a morning summary of yesterday's results
  • Team access by role: admins, campaign managers, and view-only access for your treasurer or board

Placeholder: portal dashboard screenshot

Your phone gifts, in the system you already use.

Full API access, pull and push. Your CRM or website can pull campaigns, totals, donors and gifts at any time, and DirectDonate by Phone pushes every approved gift and every new monthly plan to your systems the moment it happens.

Perfect for donor-management imports and live goal thermometers.

Keep your merchant account.

DirectDonate by Phone charges through the processor you already use, so funds go straight to you. No new account, no switching.

  • Cardknox
  • Banquest
  • USAePay
  • Authorize.Net
  • OJC
  • The Donors' Fund

Run more than one? Send any campaign to a different account.

We don't store card numbers, and calls aren't recorded while card details are entered.

Put your donation line to work.

Tell us about your organization and we'll be in touch.

Get more information

We use these details only to reply to your request.

Here to make a donation? Call the number your organization shared with you.